FAQ

Your Frequently Asked Questions

Do you deliver medicines in Abu Dhabi and Dubai?

Yes! Al Thiqa Pharmacy provides direct doorstep delivery for prescription medications, daily health essentials, and specialized care products across both Abu Dhabi and Dubai.

How do I upload a prescription online?

Ordering your prescription medication with Al Thiqa Pharmacy is quick and convenient through two simple options:
1. Via Website: Search for your medication directly on our e-commerce store, click the "Upload Prescription" button on the product or prescription page, and attach a photo or PDF of your doctor’s prescription. 
2. Via WhatsApp: Simply message our pharmacy care team on WhatsApp with a clear photo of your prescription along with your Emirates ID and insurance card details.
Once submitted, our licensed clinical team will verify your prescription, process any necessary insurance approvals, and coordinate your doorstep delivery.

Can I use my insurance card?

Yes, we accept major UAE insurance plans. Simply share a photo of your insurance card alongside your prescription via WhatsApp or our website upload tool. Our team will verify your coverage, handle direct billing or approvals, and coordinate your order.

Are your pharmacies open 24/7?

Yes, Al Thiqa Al Dowalieh branch operates 24 hours a day, 7 days a week for in-person visits and late-night prescription fulfillment. Other community branches operate with extended daily working hours, and prescription requests can be submitted online or via WhatsApp anytime.

How do I book a flu vaccine or lab test?

Book preventive health screenings, flu vaccinations, or teleconsultation directly through our online booking portal, via WhatsApp.

Yes, 100% free. Licensed clinical pharmacists are available to provide guidance on medication management, dosage instructions, and wellness advice with no consultation fee.

Yes! Al Thiqa Pharmacy provides direct doorstep delivery for prescription medications, daily health essentials, and specialized care products across both Abu Dhabi and Dubai.

Where are your branches?

Al Thiqa Pharmacy operates 10 strategic branches across Abu Dhabi and Dubai, including 24/7 access at Al Thiqa Al Dowalieh & Al Thiqa Specialty, designed to bring professional clinical care closer to your community, streamline services, and minimize waiting times.

What services do you provide?

At Al Thiqa Pharmacy, we’re here to support your complete health and well-being journey!
We offer a dedicated range of clinical and digital health services tailored to your lifestyle:
1. Digital Sleep Solutions: Personalized tools and guided support to help you tackle stress, reset your routine, and enjoy better sleep.
2. Wazin Weight Loss Program: Structured, doctor-monitored guidance designed to help you achieve long-term, sustainable progress.
3. Home Sample Collection & Lab Testing: we partner with accredited clinics and laboratories to ensure top-tier clinical accuracy, while our pharmacy team personally guides you through every single step.
4. Vaccinations
5. Free Doctor Teleconsultations
6. Free Clinical Pharmacist Consultations